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A friend has been putting our journal online here, making public the heinous events, persistent problems and stunning falsehoods perpetrated by managers and employees outlined in this journal of incidents at Sears Auto Center at the Florida Mall and additionally Sears Executive Offices representatives Allysa A., Stephanie at Sears Automotive Online customer services, David Pagan, District Manager, Bob Parr at Sears Auto Center Florida Mall, Joe Oakes and many others who have:

• filed falsehoods in reports to cover their negligence in losing our keys, mounting our tires WITHOUT CHECKING them or the pressure before sending us on the road in a hazardous situation, and then putting another customer’s worn and discarded tire on our vehicle when they discarded both of our old ones
• per Chris at Sears Auto Center, Florida Mall, typically a mechanic will drive it around the lot a bit after Sears mounts tires but it is NOT their procedure to test the tire pressure when the mechanic puts tires on the vehicle that a customer does not buy from Sears. This negligent policy by Sears Automotive at Florida Mall resulted in our leaving their lot with severely under-inflated tires, which subsequently went flat overnight in our driveway.
• Loss Prevention manager Joe Oakes directs us to take legal action as he was not going to investigate this appropriately any further.
• So-called online customer service centers set up by Sears as a facade which do nothing more than file a complaint number then close immediately instead of doing any investigative research.
• Sears Auto Center Florida Mall managers Bob Parr, Chris and Cory who lied to district managers and loss prevention in reports about dates and circumstances that transpired in these events to cover their negligent polices and actions.

Due to Sears negligence and false reporting, photographs are also now being uploaded beginning with the evening June 4, 2013 at the time Sears lost our keys to their negligent mounting of tires, one of which went flat overnight, to now refusing to simply fulfill their promise to reimburse the $452.96 from Toyota of Orlando. This will CONTINUE until such time as Sears admits their negligence and fulfills this meager restitution requested AND PROMISED by Sears executives as outlined herein.

Added August 8, 2013:From a comment that I received from Edwin C. at Sears Social Media department, may I add: Do you THINK I would be going through so much trouble had ANYONE at Sears done ANYTHING they promised they would do and that any of the Sears representatives would have told the TRUTH for once!?!

Added August 15, 2013: On advice of Joe Oakes and Sears Executive Offices as well as legal counsel in the Orlando area, other courses of action will be required as Sears is incapable of resolving this matter with simply providing the reimbursement for their losing my key remote and keys in the $452.96 estimate that I provided.