A stunning nightmare that never ends turns into a lawsuit with Sears Auto Center

Our Sears Auto Center nightmare never ends, just gets worse. It is stunning:

• How we are being forced to file a lawsuit, at the insistence and provocation of Joe Oakes, Sears loss prevention department, and legal counsel who have advised of our rights against Sears for negligence and endangerment. All we wanted were our keys and our tires mounted appropriately, without loss and danger. Since Sears lost our keys, we merely asked for reimbursement to get our keys replaced. When we provided Alyssa A. with the estimate from Toyota of Orlando for $452.96 (see estimate posted herein), suddenly we never heard from her again. And when Sears Bob Parr, Joe Oakes, Moises and Melanie filed their lies in their “investigation,” we never heard from anyone.
• How Sears Auto Center employees Moises (the “mechanic”), Carlos and Bob Parr lost half of our key chain and then went on to lie and cover up their negligence in their one-sided “investigation.”
• How Sears said the keys were not there WHICH IS A BLATANT LIE BY ALL OF SEARS PERSONNEL. We are providing signed affidavits to counsel attesting to the fact that we are 100% POSITIVE THAT THE KEY CHAIN WAS INTACT WHEN GIVEN TO SEARS PERSONNEL.
• How Sears mounted our new tires, charged us, sent us on our way without our keys, and WITHOUT EVER CHECKING THE TIRES OR THE TIRE PRESSURE BEFORE SENDING US ON  OUR WAY.
• How Bob Parr and Cory admitted that Sears policy is that the “mechanic” merely drives the car from the bay to the parking lot without checking the tires or the tire pressure when SEARS MOUNTS TIRES THAT A CUSTOMER BRINGS IN THAT THEY DID NOT PURCHASE FROM SEARS!
• How my daughters and I were allowed to roam through the maintenance bay unescorted searching for our keys in tool boxes, over equipment, for three hours, while Sears management personnel stood around talking about the problem (see some of those photos in other posts here in this online journal).
• How Sears manager Melanie brought a set of keys to us, asking if they were ours. When we said, “No,” and described them again, and showing the matching half, Melanie replied, “Oh, then these must be another customer’s keys. It doesn’t happen often that we misplace keys, but it has happened.”
• How we opened our bags for Melanie and police when we called the Orange County police to file a report — Funny how the Sears report read to me by Stephanie at Sears auto customer service stated that Bob Parr and Joe Oakes and Melanie said that we refused to open our bags! UNBELIEVABLE LIE BY SEARS PERSONNEL TO COVER THEIR NEGLIGENCE! We opened our purses THREE TIMES that evening, proving that none of us had the keys that we entrusted to Sears.
• How my daughters and I were and are 100% POSITIVE THAT THE FULL KEY CHAIN WAS IN TACT WHEN CARLOS AND BOB PARR directed us to leave the key chain in the ignition when they told my daughter to drive the car into the maintenance bay. One of them unclipped the halves, leaving one in the ignition and taking the half with the key that opened the trunk to get the tires out BUT THEY FAILED TO RECLIP THEM AGAIN, putting only the key that was left in the ignition on their purple lanyard – and that was the only key they returned to us that evening!
• How on the way home that very evening June 4, 2013, the tires Sears just mounted started to go flat because according to Sears managers Cory and Bob Parr, it is Sears policy that since we did not buy our tires from Sears, Sears Auto does not check the tires nor check the tire pressure when they mount them = SINCE WE DID NOT BUY THEM FROM SEARS.
• How Bob Parr told us that he wish we had turned around and come back if the tire light came on — I had to remind him that it was nearly 9:30 that night — Wasn’t the auto center already closed? He admitted, oh, yes, that’s right.
• How after having our car towed back to Sears on June 6, 2014, Bob Parr puts another customer’s discarded tire on our vehicle because he no longer can find either one of mine that they removed to put my new tires on.
• How Sears Auto Center employees lied to managers, how managers lied to loss prevention, how NO ONE AT SEARS EVER QUESTIONED US ABOUT THE EVENING but then somehow Sears “investigation” is closed.
• How we have begged for help from representative after representative, made call after call, have written a letter to Bob Parr and get no response from him or Sears, or any of the tens of people we have contacted.

We have one valet key. We cannot open the trunk without opening the car to unlatch the trunk. The old discarded tire that Bob Parr found from another customer in their garage needs air added weekly.. We are scared to death to be on the road.

I gave Sears two new tires, one of which still had the blue sticker on it. But I only have one new tire and a garbage tire Sears decided to put on in place of my new one.

IF SEARS HAD CHECKED OUR TIRES AND TIRE PRESSURE ON THE TIRES THAT THEY WERE MOUNTING, we would not have been sent on our way with under-inflated tires, creating a hazard for us in what possibly could have been a fatal situation that night. BOB PARR WOULD NOT HAVE HAD TO SEND A TOW TRUCK. His paying for the tow is clear admittance of their negligence and attempts to cover up the same.

So instead of having two new tires that I purchased and provided to Sears, I have my one new tire and ONE TIRE THAT BOB PARR SAW FIT TO PUT ON OUR VEHICLE THAT ANOTHER CUSTOMER REPLACED AS BEING UNSAFE because he said he could not find the tires that he removed from our car.

We have had representatives  email that they want to reach out. When we provide our telephone number, we get NO RESPONSE.

Other representatives will say, we don’t have your contact information on file, and we will provide it again, and STILL NO RESPONSE.

We have used Twitter – to no avail. A representative will message to my daughter, stating to Direct Message him/her. When she does, they don’t respond.

Then @sears and @searscares blocked my daughter from following them on Twitter.

We have opened complaints with Sears and Sears online auto center, only to have them close the complaints instantly, with no investigation.

My daughter and I called the Orange County police and initiated a police report that evening of June 4, 2014 when Bob Parr could not reach Moises, the “mechanic” who worked on our vehicle.

The Better Business Bureau and legal counsel have now written to us indicating this is a legal matter of fraud and negligence by Sears Auto Center and its employees at the Sears Auto Center at the Florida Mall on S. Orange Blossom Trail.