CLICK ON THIS ARTICLE TO READ THE COMMENTS AT THE END OF THIS ARTICLE FROM SIMILAR CONSUMERS WHO HAVE BEEN HARMED BY SEARS TIRE AND AUTO CENTERS AROUND THE UNITED STATES:
A class action lawsuit is being organized against Sears Auto Centers regarding fraud and negligence by same, including but not limited to, charging and receiving monies for services salespeople and/or “technicians” did not perform and performing services inappropriately and negligently which cause harm to customers.
More information forthcoming soon.
All are encouraged to contact us regarding being named as party to such suit against Sears and Sears Auto Centers.
Sears Tire and Auto Center Florida Mall 
I had struts/springs replaced two times at two diff Sears stores and they were not installed corr. I am in the process of trying to get a refund/ or sue thwm in small claims court. I will never do business w/ them again.
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A legal action was brought against Sears for the problems we encountered at the Florida Mall Sears in Orlando, manager Bob Parr. It was more than a year. Sears found in our favor and settled out of court in a case that involved their personnel charging for work that they did not perform, losing the car remote and house keys, causing a flat tire on our vehicle whereby the car had to be towed back to Sears. Don’t stop fighting! Do a social media blitz and include @searscares and @sears at Twitter to gain support. File claims at RipOff Report and Consumer Affairs. We contacted the Attorney General in the state of Florida and got information as to the officer we needed to file court action with. A Demand of Payment Letter was sent Certified Mail RRR. A police report was filed against Sears on the evening they perpetrated fraud and lost our keys. We won. But it took a lot of work and time, and the grace of God, because the Sears thieves are relentless.
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I purchased a new car from dealership in northeastern ohio in 2005 and since I used sears for other auto issues I took my other vehicles to them also. well my car which is a ford focus has never had an alignment from anyone but sears along with the purchase of tires, I recently took it to another dealership in November of 2014 only to find out that my alignment adjustment bolt for the rear end has been completely broken off along with a broken lug nut on the left front tire? now I do know that this is a major issue as for as the alignment goes and would explain why that tire had probably the worst wear I have ever seen. I am now just inquiring what steps I should take to hopefully get this resolved?
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On September 22, 2014 I went to Sears Auto Center in Glen Allen, VA (store 7511) for the FIRST time (also the LAST) just to get an oil change. A week and a half later my car started experiencing some issues so I took it to my dealership to be checked out, that is when they discovered my radiator cap was off and I was told that whomever dealt with it last either didn’t put it back on or didn’t secure it. I knew exactly whom that last entity was, Sears. I went back to Sears immediately after leaving my dealership and spoke with the manager Mac about the situation who Immediately apologized for the inconvenience. I also showed hmim the paperwork stating that due to the loss of coolant and it causing my engine to overheat that there may be engine damage. He said that they DO check the radiator fluids as a “courtesy service” and that he would make it right by reimbursing me what I had paid my dealership and that he would speak with the mechanic to make sure that nothing like this happened again and that he hoped I would consider coming back to them. A week later I was experiencing similar issues and decided to take it back to my dealership, I didn’t trust Sears to handle anything, they then let me know that my water pump was busted and there was indeed engine damage. I paid my $200 deductible to have my warranty cover the water pump but the engine damage was Sears’ liability to have to cover. I called Sears and again spoke with Mac who informed me that due to the extent of the repairs he had to file a claim with the insurance company Sedgwick to cover the repair costs and that they would also reimburse me my deductible. For weeks I dealt with an incompetent insurance company that did nothing to rectify the situation. They ultimately denied the claim DESPITE the fact that Mac/Sears took responsibility in the beginning KNOWING they had something to do with it. I even have a document typed by Mac stating that they had left the radiator cap off and he reimbursed my fees. So I couldn’t understand how the insurance company could deny a claim if the client admitted responsibility. I spoke with Mac in reference to the decision and they tried to pass the blame by saying my dealership did not run proper tests and now it is their fault. Unfortunately for Sears I have documentation from Mac stating they left off the radiator cap, I also have witnesses of my dealership that can attest to the fact that the causation expert that was sent to evaluate the damage did not follow up with anyone at the dealership, he did not ask questions, no true investigation was done by him or the claims adjuster. I also was told by a CURRENT employee/mechanic who works for Sears Auto Center that they are “taught how to rig cars so that they will have more issues and the customers Have to bring them back for more repairs.” This is very vital Especially in terms of having them subpoenaed to court if I take the lawsuit route which is PRECISELY where we are headed. I now have a blown head gasket and may need an entirely new motor thanks to their negligence and they are trying to turn the cheek and not do anything to correct their mistakes. I have not owned my car for even a YEAR and it was ruined by a careless mistake.
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