Sears Auto Center Florida Mall Took Money But Did Not Perform the Work

We now have additional verified documentation that proves work Sears Auto Center at the Florida Mall was to perform on our vehicle Sears did NOT do. Work Sears said they did on our vehicle in August 2012 and June 2013 was NOT done. After taking our car to another automotive center, the mechanics, yes CERTIFIED MECHANICS [unlike Sears non-certified salesmen who work on your vehicle] showed us and provided us with a printout of the items that show that what Sears was to have done was NOT done. Our case against Sears becomes more severe than simply their losing our keys and mounting tires they did not check.

Ripoff Report : Sears, Sears Auto Center, Bob Parr, Joe Oakes, Sears Corporate

Official complaint filed against Sears Auto Center Florida Mall at RipoffReport.com:

CLICK HERE for the official permanent complaint, against Sears Auto Center Florida Mall.

Sears Auto Center Crooked Policies

• Sears Auto Centers mechanics do NOT have to be certified to work on your vehicle.
• Sears Auto LOST or stole our keys.
• Sears Auto Florida Mall allowed us to walk through their maintenance bay and service areas unescorted in three-hour search for our keys that their employees stole or misplaced.
• They mounted a tire that went FLAT on the way home because it is not their policy to check tire pressure when mounting tires you did not buy from Sears.
• Sears puts customers in harm’s way.
• Sears employees lied in their one-side investigation.
• Still fighting with corporate about promised reimbursement by Alyssa A.
• Manager at Sears Tire and Auto Florida Mall LIED on reports despite a formal police report filed with Orlando Sheriff date they lost the keys.
• Next steps: Ripoff Report, Orlando Sentinel, Action News and Florida State Attorney General Pam Bondi, legal battles.

Sears Auto Florida Mall Store and Managers Lie in Investigation

Tuesday, August 6, 2013, approx. 8:30 pm

When Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405, she reads notes that she was forwarded on the “investigation” and case regarding Sears Auto Center at Florida Mall losing our key remote and house keys June 4, 2013. She tells me that Sears Auto Center managers recorded in the investigation that we came back to the center a week after June 4, 2013 stating that we were unhappy about how the car rode after they mounted the tires.

This is a blatant lie by Sears Auto Center managers and loss prevention manager Joe Oakes, which lie and negligence by same can easily be proven with SIGNED Sears documentation by myself AND BOB PARR SERVICE MANAGER on Thursday, June 6, 2013.

We did not come back to the center a week after June 4 unhappy about how the car rode. WE WERE TOWED TO THE SEARS AUTO CENTER ON THURSDAY, JUNE 6, 2013, approximately 36 hours after Sears mounted the tires, the left front tire COMPLETELY FLAT. Photographs of the car are documented throughout this journal. Auto Wrecker (photographs provided as well) was enlisted by Bob Parr to tow our vehicle back to their service center on June 6, 2013.

Here are the details proving Sears Auto Center managers are covering the facts to hide their negligent actions. Photographs are posted herein this journal as well:

• On June 4, 2013, my daughters and I, as well as several Sears employees spent three hours searching all over the Sears garage, parking lot, garbage cans, including my daughters and I walking with Bob Parr through mechanic stations and throughout the maintenance bay.
• On June 6, 2013, when we were going to leave our home and found that the front left tire, which Sears had just mounted less than 36 hours previously, was FLAT, Bob Parr, Service Supervisor, sent a tow truck. Auto Wrecker (photos provided) towed the car to Sears. THERE IS A SIGNED AND PAID RECEIPT BY BOB PARR ON FILE WITH SEARS AS I SIGNED THAT RECEIPT AS WELL. This is another document PROVING that Sears managers, who wrote in this case that we came into the center a week after the tires were mounted saying we were unhappy with how the car rode after Sears mounted the tires, as Stephanie read from the report to me on the evening of August 6, 2013, are LYING to cover their persistent negligence in this matter. The documentation proving Sears managers falsified their reporting of this investigation is available certainly from Sears Auto Center at Florida Mall and was SIGNED BY SERVICE MANAGER BOB PARR and myself.

Telephone call from Stephanie at Sears Automotive

August 6, 2013, 8:30 pm

Stephanie calls from Automotive Online 1-800-526-3682 Ext. 16405

Per Stephanie as per District Manager Auto Center David Pagan – david.pagan@searshc.com, Stephanie read to me what the Sears Auto Center and Bob Parr stated in their files. 90% of what she told me was in the report Bob Parr and Sears Automotive falsified to cover their negligence in losing my keys.

I was stunned as she continued to read the falsehoods recorded by Sears Automotive at Florida Mall and Bob Parr’s team are unparalleled in the history of my dealings with any business.

But the lies do not stop with Sears Automotive Center at Florida Mall. They continue through to Alyssa A. at Sears Executive Offices and Sears Corporate.

False records that Sears Automotive and Alyssa A. at Sears Executive Offices have perpetrated include:

• Per Stephanie, Sears Automotive and Bob Parr at Florida Mall stated in their report that we came into the auto center 5 days after I had tires put on stating that I was unhappy with the way the car rode. This is FALSE and can easily be proven. Bob Parr is completely aware that I told him when we drove off the lot the night Sears mounted our tires and lost our keys that a tire pressure light came on only several miles down the road. Within less than 36 hours, when we came out of the house Thursday morning to go to the grocery store the tire was completely FLAT. Sears sent Ace Wrecker Towing to tow my car to Sears so there is a VERIFIED record and credit card payment with Ace Wrecker and Bob Parr, and I signed the receipt for the towing on THAT DAY, the day after Sears mounted the tires which is ALSO THE DAY THAT SEARS LOST MY KEYS.
• Sears Automotive at Florida Mall falsely stated that we refused to look through our purses for the keys. THIS IS COMPLETELY FALSE BECAUSE WE STOOD IN VIDEO CAMERA AREAS AND OPENED OUR PURSES SEVERAL TIMES particularly to Melanie to verify that WE DID NOT HAVE THE KEYS as well as the the deputy from the Orlando Sheriff’s Department that evening when a police report was filed regarding Sears Auto personnel losing or stealing our keys.
• Alyssa A. falsified her records stating that she made “attempts” to contact me. I left numerous voice mail messages with her extension, to NO AVAIL and NO RETURN CALLS. Moreover, she states in her records that she offered me a $100 giftcard to Sears but that I refused. THIS IS FALSE. As Alyssa A. is part of the Social Media team at Sears Executive Offices she told me she would provide me with a a check for $200. I explained to her that I was in the process of getting an estimate from the dealer on replacement and would appreciate if she would table this until I had the estimate. When I got the estimate and telephoned her back with that estimate, I left a voice mail. Again, she NEVER returned my voice mail messages.
• Please refer to the photographs which were taken the day of the incident and are posted since Stephanie, Alyssa, David Pagan and Bob Parr’s team at Sears Automotive at Florida Mall continue to lie and not properly investigate this.

All I was asking was what Alyssa at Sears Executive Offices had promised and that was that once I received an estimate from Toyota of Orlando for reimbursement for the keys that Sears lost that they would reimburse. Once I called Alyssa, she NEVER called me back. I never received ONE telephone call back from despite my numerous voice mail messages at Alyssa A., 888-266-4043, ext. 90. However, it seems that Alyssa apparently put in her records that she made several attempts and was unable to contact me, which would have not been the case as I had voice mail at that time and received all of her previous messages.

Stephanie became indignant when I questioned her and this entire process and how Sears representatives from Alyssa A. to her to District Manager David Pagan who automatically accept the lies of its auto center managers and employees who will not take responsibility for their actions.