Sears Auto Center Florida Mall Took Money But Did Not Perform the Work

We now have additional verified documentation that proves work Sears Auto Center at the Florida Mall was to perform on our vehicle Sears did NOT do. Work Sears said they did on our vehicle in August 2012 and June 2013 was NOT done. After taking our car to another automotive center, the mechanics, yes CERTIFIED MECHANICS [unlike Sears non-certified salesmen who work on your vehicle] showed us and provided us with a printout of the items that show that what Sears was to have done was NOT done. Our case against Sears becomes more severe than simply their losing our keys and mounting tires they did not check.

Another drive, another day to fill the tire with air

As the garbage tire that Bob Parr of Sears Auto Center Florida Mall saw fit to put on our vehicle is now so badly losing air each day, it must be replaced.

So the new tire, that one that I gave Sears in June 2013, where is that?

On June 4, 2013, Sears mounted tires on our vehicle. But because I did not buy the tires from Sears, per Chris, Cory and Bob of Sears Auto Center Florida Mall, it is Sears policy that they do NOT check the tires or check the tire pressure when they mount them FROM A CUSTOMER WHO DOES NOT BUY THOSE TIRES FROM SEARS!

Because Sears does not check the tire pressure, about two miles down the highway after leaving Sears after 9:00 pm that June 4 night, one tire began going flat on the way home, and subsequently went completely flat. The car was towed back to Sears. Sears no longer had my two old tires that they removed so Sears decided to put a discarded tire from another customer on our vehicle.

Now, every day for several days in a row, we are noticing low tire pressure, with the light coming on the dashboard. So, the tire is filled with air again.

We will have to buy another new tire. But today, my daughters have to drive 4 hours on it

Sears puts customers in harm’s way with its negligent behavior. Then they do everything they can to cover it up from corporate Sears — from lying in their reports to corporate and loss prevention, to covering up for the negligence of their “mechanics,’ ” from taunting us to file a lawsuit to ignoring any contact with us about this matter.

August 1 and still no action by Sears on my lost keys and remote

Sears Customer Relations Hotline:
1-800-549-4505

Per 8/1 Nikeya:

shc@customerservice.sears.com

Sears National Customer Relations
3333 Beverly Road
Mail Stop RR
Hoffman Estates, IL 60179

8/1/13

Contact with Sears.com:
Sears Automotive at Florida Mall lost my key fob, car key and house keys. I have had contact with Alyssa A. in Corporate. I had agreed to get an estimate from the car dealer for replacement. When I obtained that estimate and called her, she has failed to return my numerous calls now for weeks. I must get my key fob and keys to my vehicle replaced, which Sears Automotive lost. I need telephone, address to file demand and/or complaint letter from Sears for same as soon as possible.

What I had to do today, again:

• I send contact as above and email complaint to Sears.com via their online form
• Tweet Sears re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now. T
• Tweet searscares re: SEARS AUTO FLORIDA MALL RIP-OFF They lose key fob, car, house keys. I get estimate. Alyssa won’t return call to reimburse 4 weeks now!

Call from Joe Oakes, Loss Prevention Manager

June 6, 2013, 12:09 pm

Joe Oakes states that he cannot see where anyone took the keys. However, when I reiterated that the keys were on the key chain when we were directed to leave the keys in the ignition by Carlos, he would only state that he did an investigation and no one TOOK our keys. He never would admit, however, that someone at Sears Auto lost the keys.
Joe Oakes directs me to take legal action.

Reply to email from Sears Customer Solutions

To whom it may concern:
Please note that this should NOT BE CLOSED for the reasons:
1. The key fob and keys from my house were lost or stolen while in the care of Sears Auto Center Florida Mall.
2. An investigation is in process at this time.
3. A formal police complaint is on file with the Orlando Police Department.
As I have already had to reiterate details of the event more than thwice, the best mode to make the details attainable by concerned parties is at the following URL:
http://www.floridanightmares.wordpress.com
I am awaiting a supervisor call back documented at record number 25049.

On Wed, June 5, 2013 2:03 pm, Sears Customer Solutions wrote:

> Thank you for contacting Sears Holdings Corporation’s Customer
> Solutions Department. We appreciate the opportunity to assist you. The
> requested receipt information is attached or copied below. If you have any
> questions, please reply to this email.
>
> _____
>
> Thank you for contacting Sears Holdings Corporation and allowing us the
> opportunity to address your concern regarding your recent experience. We
> sincerely apologize for the inconvenience you have experienced and we
> appreciate the opportunity to assist you.
>
> Please be advised your issue has been addressed and case 6444585 has
> been closed.  If you have any further questions, please feel free to
> contact us by replying to this email or via phone.
>
> Thank you,
> Sears Holdings Retail Customer Care
> Phone: 1-800-549-4505
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST
> Thank you,
> Customer Solutions Department
> Phone: 1-800-479-6351
> Hours of Operation: Mon-Sat 8 AM – 9 PM CST & Sun 10 AM – 6 PM CST